Toyota’s J.D. Power Dependability Rankings

The J.D. Power Dependability Ranking scores are in and Toyota’s done extremely well. Lexus, Toyota’s luxury brand, took the top spot in overall annual vehicle dependability. That’s a good sign for Toyota customers as luxury features trickle down to the mainstream Toyota brand over time. To determine the rankings, J.D. Power researchers surveyed 33,560 owners of 2013 model year vehicles.

Entertainment technology was the main source of complaints across all brands. The main perpetrators were wireless connections between smartphones and vehicles and voice-recognition software. More recently, many automakers have turned to Android Auto and Apple CarPlay to solve the recurring issues in newer models.

Technology-related comments weren’t all bad though.

“The technologies people were most satisfied with were collision-avoidance features such as lane-departure alerts or blind-spot monitoring,” said Renee Stephens, J.D. Power vice president of US automotive.

Toyota and Lexus took a combined top six spots in the highest ranking vehicles in their segments. Lexus took compact premium car, midsize premium car, and midsize premium SUV.

Toyota matched the luxury brand, taking three categories as well. The Toyota Tundra grabbed large light-duty pickup honor, while the Prius v nabbed compact MPV. The Toyota Sienna was also named the most dependable minivan.

We here at Dick Dyer Toyota are proud of Toyota results in the J.D. Power Dependability Rankings.